Desktop Support Engineer with four years of hands-on experience in end-user support, Microsoft 365, IT asset management and desktop infrastructure. I also build and run open-source helpdesk, inventory and monitoring tools.
Skills
- IT support
- Desktop support · Hardware & software troubleshooting · Preventive maintenance
- Microsoft
- Microsoft 365 · Outlook · Intune
- Asset & service
- Asset management · OCS Inventory · GLPI · osTicket
- Systems
- Windows · Windows Server · Linux
- Network & voice
- Computer networks · SIP calling · Grandstream UCM6304
- Security
- Seqrite Endpoint Security
Education & certification
Bachelor's in Computer Applications
Yashwantrao Chavan Maharashtra Open University · GPA 7.91
HSC, Commerce
Eden High School and Junior College
Desktop Support Engineer
Si Infotech LLP · May 2022 – Present - Troubleshoot hardware and software; install, configure and maintain laptops and desktops.
- Support Outlook and Microsoft 365, including the Zimbra to Microsoft 365 migration, with working knowledge of Intune.
- Support Grandstream UCM calling: extensions and country-specific prefixes.
- Basic endpoint security support using Seqrite.
- Manage IT assets and spares, run preventive maintenance, prepare new-joiner setups and coordinate with vendors.
Cyber Essentials & Plus compliance
WhiteCrow Research · Project team member - Supported endpoint hardening, vulnerability remediation, security configuration and evidence collection for assessment.
osTicket helpdesk
Dec 2023 – PresentDeployed and maintains an open-source ticketing system for IT support.
OCS & GLPI Inventory
Apr – Jun 2024Test deployment to evaluate IT asset and inventory management.
Uptime Kuma
Feb – May 2025Test deployment for infrastructure and service monitoring.
Headwind MDM
Sep – Oct 2025Hands-on with Android mobile device management.
